Caribe Federal Credit Union
Is looking for a

Is looking for a Fulltime:

“Service & Sales Executive” (Loan Processor)

In the:

Ponce and Metro area of Puerto Rico

Responsible for:

Provide a variety of services related to branch overall success by meeting facility goals. Identify and satisfy members needs. Contribute to the provision of human, straightforward and knowledgeable service through daily interactions to create a relationship of trust and confidence with Caribe Federal Credit Union’s ( CFCU ) members and coworkers. A summary of responsibilities includes:

  • Responsible for provide essential information to members related to accounts, payments, interest rates, loan options and/or savings programs.
  • Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates or any additional linked information.
  • Pre-approve or deny applications based on analysis, in compliance with institutional policies.
  • Assists members with loan application process to ensure completeness of information.
  • Project loan application appropriate calculations.
  • Verify loan amounts and repayment terms accuracy on approved loan applications.
  • Gather loan applicant background information by interviewing loan applicants and by obtaining information from credit bureau reports.
  • Assist with loans payment through ACH originations software; identify and resolves problems regarding ACH originations.
  • Manages plastic card related matters, as activation, cancelations, review credit limits increases and/or maintenance, ensuring compliance with plastic card regulations.
  • Performs call-center responsibilities by answering or resolve member inquiries regarding account statements, disputes, monetary adjustments and/or process financial transactions.

With the following qualifications:

Education & Experience:

Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education from four-year College or Technical School, and two year of related experience and/or training; or 60 credits in the fields mentioned above and three to four years of related experience. Additionally, this position have a preference for the following:

  • Overall knowledge of financial institutions, loan and credit principles and procedures; products and services.
  • Consumer credit administration and/or banking knowledge experience.
  • Working knowledge of member life cycle needs.
  • Knowledge of product features, benefits, and related pricing policies and procedures for retail banking/financial products.
  • Ability to deal directly with members by phone or personally.
  • Thorough knowledge of interviewing, solicitation and telemarketing skills.

Basic Requirements:

  • Knowledge of Bank Transactions / Loan Processing
  • Bilingual (Spanish/English)
  • Excellent Written and Oral Communication Skills (Customer Service oriented)
  • Good Interpersonal and Analytical Skills
  • Computer Skills
  • Highly Motivated

General Office Clerk – Temporary


With the following qualifications:

Education and Experience

  • Associate or Bachelor Degree in Business Administration or similar areas.
  • 6 to 12 months, or more, of related clerical experience.


  • Up-date all member’s information, manually and/or electronically.
  • Maintain accurate and up-to-date information organized and properly filed.
  • Review and classify documents according to assigned coding system.
  • Make calls to request and/or validate all member’s information.
  • Photocopy, scan and/or digitalize documents, as requested.

Skills & Abilities:

  • Good Communication and Interpersonal skills (Customer Service oriented)
  • Responsible and organized
  • Domain of Microsoft software and technological systems
  • Highly Motivated
  • Preferable Bilingual (English/Spanish)

Employer with Equal Employment Opportunity.




Metro Area (Part Time)

With the following qualifications:


  • A minimum of an Associate Degree, or two year of related education; or equivalent combination.


  • A minimum of one year of banking and/or Cooperative transactions.

Preferred Education & Experience

  • Bachelor Degree
  • Two or more years of Financial Institution and/or Cooperative transactions.

Basic Requirements

  • Knowledge of Banking and/or Cooperative Transactions
  • Bilingual (Spanish/English)
  • Excellent Written and Oral Communication Skills (Customer Service oriented)
  • Good Interpersonal and Analytical Skills
  • Responsible and Organized
  • Computer Skills
  • Highly Motivated


Mortgage Loan Originator

Responsible for:

– Offer mortgages products that are approved by and supported by the Organization.

– Process applications and verify accuracy for mortgage open-end and closed-end loans; conduct loans interviews with members when necessary.

– Calculate closing costs and provide a good faith estimate for closing costs to member in accordance with the applicable state and federal laws.

– Process and analyze loan to include verification of employment, debts records, deposit accounts, and all liabilities in order to prepare application of verified information.

This is a summary of duties and responsibilities, details will be detailed in a job description.

With the following qualifications:


Bachelor’s Degree in Business Administration, Accounting is preferred; or four (4) years of college education and a minimum of three to four (3-4) years of mortgage originations experience; or equivalent combination of education, coursework and experience and/or training in similar positions is required.


– Proven sales abilities, with strong success record of mortgages lending sales.

– Ability to deal directly with members by phone, mail and/or personally.

– Consumer credit administration and/or banking knowledge experience

– Broad knowledge of financial institutions loan and credit principles and procedures.

– Complete understanding of the selling process with experience developing/implementing targeted sales plans.

– Ability to assess financial needs and the ability to work with minimal supervision is essential.

– In-depth knowledge of mortgage industry, products, lending practices and regulatory guidelines.

– Fully bilingual (English/Spanish)

– Availability to travel around the island, if necessary.

– Strong verbal/written communication.

– Good organizational and time-management skills; leadership and motivational skills

– PC skills, including knowledge of mortgage origination and automated underwriting systems.

Active Nationwide Mortgage Licensing System and Registry (NMLS) Number in good standing.



CFCU is an Equal Opportunity Employer.


To send your resume or inquire about career opportunities, please contact our human resources department to the following e-mail address: