Caribe Federal Credit Union
Is looking for a

Mortgage Loan Servicing Specialist



The Mortgage Loan Servicing Specialist is the administration aspect of a mortgage and commercial loan portfolio from the time the loan closed until the loan is paid off. The employee is responsible for the administration of the mortgage and commercial loan portfolio, ensuring, among other things, that all mortgage and commercial loans are properly insured and the state taxes are up to date.


Duties and Responsibilities:

  • Review post-closing loan documents to ensure all tasks are completed and accurate, including purchased loans.
  • Review loan file documents to ensure that the data uploaded to the loan servicing software module is accurate and complete. Ensure all fields data are completed, especially those for reporting purposes.
  • Assist members via phone calls, post mail and/or e-mail with questions regarding their accounts, performing debit payments, setting up recurring ACH payments, payoff requests, and/or any other miscellaneous requests/questions.
  • Responsible of reviewing and maintenance of all original notes and deeds.
  • Final processing of original note and title on paid off loans.
  • Monitoring of the original promissory notes in all the cancellations at closing process to properly deliver it to attorney for cancellation in the Puerto Rico Property Register.
  • Perform annual escrow analysis on all escrowed loans to comply with state and federal regulations. The escrow analysis is performed to determine if a shortage or overage exists. If the escrow account is in a negative balance or in a surplus, the employee will be responsible for adjusting the monthly payment as appropriate and notify the member.

Taxes Responsibilities

  • Pay all real estate taxes provided by the “Centro de Recaudaciones de Impuestos Municipales” (CRIM) and provide adequate tracking. Add new loans in our loan portfolio file, that is not the file provided by the CRIM. Provide missing bill requests, follow up to pay open tax bills as needed. Perform all necessary functions related to payments, as assigned by Supervisor.
  • Process refund checks. Review account to determine proper check disposal and perform any additional related maintenance.
  • Pay delinquent taxes when reported and adjust client payments; provide proper notification to member.
  • Provide adequate support to Customer Service Professionals; research and resolve tax related problems received in queue.
  • Assist, as needed, with reconciling reimbursable to General Ledger Account.
  • Communicate and coordinate with CRIM taxing authorities in a timely manner. Keeps well informed of taxing authority due dates including any changes or late release issues.Assume ownership of tax-related problems until completely resolved, including any communication necessary with tax authorities, title companies, attorney’s offices.

Insurance Responsibilities

  • Responsible of paying all Hazard Insurance policies, on time and prior expiration date.
  • Pay any delinquent insurance invoice when reported, and adjust the member’s payments as needed, and provide appropriate notification to member.
  • Collaborate, when necessary, with the Mortgage & Commercial Loan Closing Specialist to prepare and verify the closing documents before competition of real estate transactions.

Qualifications / Requirements


To perform this job successfully, an individual must be able to perform each essential duty and responsibilities satisfactorily. The requirements listed below are representations of adequate knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience: Bachelor’s Degree (B.A.) in Business Administration, preferred in Accounting or Finance; or possess four-year of College or University completed education; or two-four years of related experience and/or training in similar positions; or equivalent combination of education and experience.Additionally this position requires the following:

  • Consumer credit administration and/or banking knowledge experience
  • Broad knowledge of financial institutions, loan and credit principles and procedures.
  • Knowledge of mortgage credit administration.
  • Ability to deal directly with members by phone or personally.

Language Skills

  • Must be fluent in Spanish and proficient in English
  • Read and comprehend simple instructions, short correspondence and/or memos
  • Ability to write routine reports and communications
  • Speak effectively in front of customers and/or coworkers
  • Effectively present information, respond to questions from groups of managers, clients, customers, and/or the general public

Mathematical Skills

  • Must have the ability to add, subtract, multiply and divide in all units of measure
  • Compute rate, ratio and percentage, and/or draw and interpret graphics.

Computer Skills

  • Possess knowledge of database software; Internet and Word Processing software.

Mortgage Loan Originator

Responsible for:

– Offer mortgages products that are approved by and supported by the Organization.

– Process applications and verify accuracy for mortgage open-end and closed-end loans; conduct loans interviews with members when necessary.

– Calculate closing costs and provide a good faith estimate for closing costs to member in accordance with the applicable state and federal laws.

– Process and analyze loan to include verification of employment, debts records, deposit accounts, and all liabilities in order to prepare application of verified information.

This is a summary of duties and responsibilities, details will be detailed in a job description.

With the following qualifications:


Bachelor’s Degree in Business Administration, Accounting is preferred; or four (4) years of college education and a minimum of three to four (3-4) years of mortgage originations experience; or equivalent combination of education, coursework and experience and/or training in similar positions is required.


– Proven sales abilities, with strong success record of mortgages lending sales.

– Ability to deal directly with members by phone, mail and/or personally.

– Consumer credit administration and/or banking knowledge experience

– Broad knowledge of financial institutions loan and credit principles and procedures.

– Complete understanding of the selling process with experience developing/implementing targeted sales plans.

– Ability to assess financial needs and the ability to work with minimal supervision is essential.

– In-depth knowledge of mortgage industry, products, lending practices and regulatory guidelines.

– Fully bilingual (English/Spanish)

– Availability to travel around the island, if necessary.

– Strong verbal/written communication.

– Good organizational and time-management skills; leadership and motivational skills

– PC skills, including knowledge of mortgage origination and automated underwriting systems.

Active Nationwide Mortgage Licensing System and Registry (NMLS) Number in good standing.

“Service & Sales Executive” (Loan Processor)

In the:

Hato Rey and Southern area of Puerto Rico

Responsible for:

Provide a variety of services related to branch overall success by meeting facility goals. Identify and satisfy members needs. Contribute to the provision of human, straightforward and knowledgeable service through daily interactions to create a relationship of trust and confidence with Caribe Federal Credit Union’s ( CFCU ) members and coworkers. A summary of responsibilities includes:

  • Responsible for provide essential information to members related to accounts, payments, interest rates, loan options and/or savings programs.
  • Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates or any additional linked information.
  • Pre-approve or deny applications based on analysis, in compliance with institutional policies.
  • Assists members with loan application process to ensure completeness of information.
  • Project loan application appropriate calculations.
  • Verify loan amounts and repayment terms accuracy on approved loan applications.
  • Gather loan applicant background information by interviewing loan applicants and by obtaining information from credit bureau reports.
  • Assist with loans payment through ACH originations software; identify and resolves problems regarding ACH originations.
  • Manages plastic card related matters, as activation, cancelations, review credit limits increases and/or maintenance, ensuring compliance with plastic card regulations.
  • Performs call-center responsibilities by answering or resolve member inquiries regarding account statements, disputes, monetary adjustments and/or process financial transactions.

With the following qualifications:

Education & Experience:

Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education from four-year College or Technical School, and two year of related experience and/or training; or 60 credits in the fields mentioned above and three to four years of related experience. Additionally, this position have a preference for the following:

  • Overall knowledge of financial institutions, loan and credit principles and procedures; products and services.
  • Consumer credit administration and/or banking knowledge experience
  • Working knowledge of member life cycle needs
  • Knowledge of product features, benefits, and related pricing policies and procedures for retail banking/financial products
  • Ability to deal directly with members by phone or personally.
  • Thorough knowledge of interviewing, solicitation and telemarketing skills

Basic Requirements:

  • Knowledge of Bank Transaction
  • Bilingual (Spanish/English)
  • Excellent Written and Oral Communication Skills (Customer Service oriented)
  • Good Interpersonal and Analytical Skills
  • Computer Skills
  • Highly Motivated

Vendor Management & Financial Analyst

Caribe Federal Credit Union – Guaynabo, PR



Manages and document existing and new third-party relationships with vendors; assist in financial analysis and reporting.

Duties and Responsibilities :

  • Collect, maintain, analyze and evaluate risks, due diligence documents and monitor/control measures to assists in the management, selection and/or renewal of Third-Party Relationship (TPR)
  • Perform and report critical vendors/TPR due diligence and risk assessments results periodically, as assign by Supervisor.
  • Develop and maintain a formal contract management process, keep track of contracts cancelations deadlines, critical documents due dates and vendors/TPR periodic review.
  • Evaluate and monitor contracts to ensure vendors/TPR comply with contractual terms and conditions, and/or assemble mandatory documentation required by Law regulations.
  • Conducts and report due diligence results prior new contract or renewing contract to existing vendors/TPR.
  • Maintain a strategic relationship and periodic communication with vendors/TPR; Assist with vendors troubleshooting for adequate solutions.
  • Develop, collect and maintain financial reports, trend analysis, graphics and comparisons by asset/liability groups, transactions, asset quality, yields, costs and others.

This is a summary of the functions and responsibilities of the position, the details will be detailed in the job description.

Qualification & Requirements

  • Bachelor degree in Business Administration or Computer Information Systems.
  • Possess two to four years of vendor management and/or financial analysis related experience; or equivalent combination of education and experience.
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Good analytical skills and approach to solving problems
  • Attention to details
  • Fully Bilingual (English / Spanish)
  • Works independently or with minimum supervision

This is a summary of the qualifications and requirements for the position, the details will be detailed in the job description.



(Part Time)

With the following qualifications:



  • Associate Degree and one year of related experience; or equivalent combination.


  • A minimum of one year of banking transactions.

Preferred Education & Experience:

  • Bachelor Degree
  • A minimum of two years of Financial Institution and/or Cooperative transactions.

Basic Requirements:

  • Knowledge of Bank Transaction
  • Bilingual (Spanish/English)
  • Excellent Written and Oral Communication Skills (Customer Service oriented)
  • Good Interpersonal and Analytical Skills
  • Computer Skills
  • Highly Motivated

This is a summary of the qualifications and requirements for the position, the details will be detailed in the job description.

CFCU is an Equal Opportunity Employer.


To send your resume or inquire about career opportunities, please contact our human resources department to the following e-mail address: