Problems with your mastercard®

Caribe Federal Credit Union and mastercard®, for security reasons, are constantly monitoring transactions and if we notice any suspicious act, it is possible that, for prevention, your card will be blocked. Therefore, if you are going to travel outside of Puerto Rico, you should notify it, in order to avoid your card being blocked for security reasons.

If you need to notify any other situation or inconvenience you can report it to the following contacts:

SituationPhone Number
Problemas usando la tarjeta (Posiblemente fue bloqueada por seguridad).787-641-1054 / 787-641-1084
Tarjeta Perdida787-751-0786
Tarjeta Perdida787-474-5151

Your card could be blocked or limited in services if transactions are detected in the following countries or types transactions:

  • Dominican Republic – Gas stations
  • Italy – Train stations
  • France-Home supplies stores, specialty stores, nightclubs or bars, book stores, camera or photograph stores and cigars stores
  • Philippines
  • Thailand
  • Malaysia
  • Israel
  • South Africa
  • Saudi Arabia
  • China (women’s ready store)
  • Australia
  • Singapore
  • Kuwait
  • Egypt
  • Arab Emirates
  • Software computer
  • Bus Lines