Problems with your mastercard®

If you are traveling outside of Puerto Rico, you must notify us. This is to prevent your
mastercard® from being blocked. If you need to notify any other situation or inconvenience you can report it
to the following contact:

  • If you can’t use your card, it may have been blocked for security purposes.
  • Please call at any time (24/7): 787-641-1054 or 787-641-1084
  • To inform a lost or stolen card please call at any time (24/7): 787-751-0786. For Caribe Federal member service, please call 787-474-5151.

Your card could be blocked or limited in services if transactions are detected in the following countries or types transactions:

  • Dominican Republic – Gas stations
  • Italy – Train stations
  • France-Home supplies stores, specialty stores, nightclubs or bars, book stores, camera or photograph stores and cigars stores
  • Philippines
  • Thailand
  • Malaysia
  • Israel
  • South Africa
  • Saudi Arabia
  • China (women’s ready store)
  • Australia
  • Singapore
  • Kuwait
  • Egypt
  • Arab Emirates
  • Software computer
  • Bus Lines