Join our team at Caribe Federal!

At Caribe Federal we enjoy offering a high quality and personalized service to our members. We invite you to join us.

Below you will see the vacancies available at this time. You can send your resume by email to recursos.humanos@caribefederal.com, indicating which vacancy you are applying for. Caribe Federal is an equal opportunity employer.

CFCU is looking for a:

Part-Time Teller

In the: Metro area

With the following summary of responsibilities:

  • Greet and assist members in a professional and accurate manner.
  • Perform account services or special requests to members, such as providing account balances, receiving deposits and/or loan payments; processing transfers; exchanging checks; savings withdrawals; money orders, among other transactions.
  • Verify amounts and/or available balances; confirm proper check endorsement and signature, before processing the transaction.
  • Promote and cross-sell other bank products by answering inquiries or informing partners of new services and products ascertaining customer needs, and/or by guiding partners to branch adequate representatives.
  • Reconciles cash drawer at the end of the shift and compare totaled amounts with proper proof sheet; report any discrepancies to supervisor, as needed.
  • Responsible for counting and packing currency and coins; reconciling loan coupons and other transactions; verify excess cash and mutilated currency; maintain an adequate cash and currency supply.
  • Ensure a clean, organized and properly supplied area.
  • Properly respond members’ requests, problems, and/or complaints, and/or direct them to the proper personnel for specific information and assistance. 
  • Provide routine information on credit union services and/or policies, including eligibility for membership, types of credit union accounts, interest rates, and dividend rates, among others.
  • Complies with bank operations and security procedures by participating in all dual-control functions.
  • Stay informed on all company policies and procedures affecting job duties and responsibilities; complies with by-laws, regulations and procedures affecting the organization.
  • Participates in education, coaching and/or training activities, as needed.
  • Perform such other related duties and services assigned, as negotiated with supervisor. 

With the following qualifications:

Education

  • A minimum of an Associate Degree, or two years of related education; or equivalent combination of education and experience.

Experience

  • A minimum of one year of banking and/or Credit Union transactions.

Preferred Education & Experience

  • Bachelor’s degree
  • Two or more years of Banking, Financial Institution and/or Cooperative transactions.

Basic Requirements

  • Knowledge of Banking and/or Credit Union Transactions
  • Bilingual (Spanish/English) – required
  • Excellent Written and Oral Communication Skills (Customer Service oriented)
  • Good Interpersonal and Analytical Skills
  • Responsible and Organized
  • Computer Skills
  • Highly Motivated

CFCU is an EQUAL OPPORTUNITY

TEMPORARY Call Center Representative

With the following summary of responsibilities:

  • Responsible for providing basic information to members on accounts, payments, interest rates, loan options and/or savings programs.
  • Resolves basic member questions and/or problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates and any additional related information.
  • Actively, consistently and professionally cross sells CFCU’s products and services and meets the cross-selling goals as assigned.
  • Provide basic assistance with Internet use and bill payment systems.
  • Assists members with the loan application process to ensure completeness of information.
  • Operates with basic credit authority; refers more complex situations to supervisor.
  • Keeps informed on company policies and procedures affecting job duties and responsibilities and complies with by-laws and regulations affecting the organization.
  • Completes and maintains all related reports and records as required by the organization, and attends meetings as required.
  • Follow applicable procedures for all job duties assigned by supervisor.
  • Participates in education, coaching and/or training activities as needed.

With the following qualifications:

  • Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education and experience.

Additionally, this position requires the following:

  • Call center & customer service experience
  • Overall knowledge of financial institutions department operations, products and services
  • Consumer credit administration and/or banking knowledge experience
  • Working knowledge of member life cycle needs
  • Knowledge of product features, benefits, and related pricing policies and procedures for retail banking products
  • Thorough knowledge of interviewing, solicitation and telemarketing skills
  • Must be fluent in Spanish and proficient in English
  • Possess knowledge of database software, Internet software and Word Processing software

CFCU is an EQUAL OPPORTUNITY EMPLOYER.

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