Be part of our team!

We appreciate your interest in being part of the Caribe Federal Credit Union team. Here you can see the vacancies that we have available. You can apply by sending your resume to recursos.humanos@caribefederal.com  with the position to which you are applying. CFCU is an equal opportunity employer.

CFCU is looking for a:

TEMPORARY Call Center Representative

With the following summary of responsibilities:

– Responsible for providing basic information to members on accounts, payments, interest rates, loan options and/or savings programs.

– Resolves basic member questions and/or problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates and any additional related information.

– Actively, consistently and professionally cross sells CFCU’s products and services and meets the cross-selling goals as assigned.

– Provide basic assistance with Internet use and bill payment systems.

– Assists members with the loan application process to ensure completeness of information.

– Operates with basic credit authority; refers more complex situations to supervisor.

– Keeps informed on company policies and procedures affecting job duties and responsibilities and complies with by-laws and regulations affecting the organization.

– Completes and maintains all related reports and records as required by the organization, and attends meetings as required.

– Follow applicable procedures for all job duties assigned by supervisor.

– Participates in education, coaching and/or training activities as needed.

With the following qualifications:

– Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education and experience.

Additionally, this position requires the following:

– Call center & customer service experience

– Overall knowledge of financial institutions department operations, products and services

– Consumer credit administration and/or banking knowledge experience

– Working knowledge of member life cycle needs

– Knowledge of product features, benefits, and related pricing policies and procedures for retail banking products

– Thorough knowledge of interviewing, solicitation and telemarketing skills

– Must be fluent in Spanish and proficient in English

– Possess knowledge of database software, Internet software and Word Processing software

CFCU is an EQUAL OPPORTUNITY EMPLOYER.

Coordinator & Training Specialist

With the following responsibilities:

  • Develop, implement, and update project details and plans for Operations projects including information about project objectives, technologies, specifications, schedules and/or resources.
  • Collaborate and/or manage proper operations projects execution to ensure adherence to budget, schedule and scope.
  • Confer with project personnel to identify and resolve problems and issues, when needed or assign.
  • Monitor and track project milestones and deliverables.
  • Submit project deliverables, ensuring adherence to quality and compliance standards.
  • Prepare project status reports.
  • Train operation’s area employees on users’ systems and/or applications.
  • Make required changes to the systems and applications, as requested.
  • Identify, review and/or present vendors to meet project needs.
  • Identify efficient ways to execute transactions on Ultradata – FSP (FSP) and Meridianlink (ML) systems. Review and improve existing manual processes using current (FSP and ML) and/or new systems and applications.
  • Train new and current employees on how to process transactions on FSP, ML, Caribe Online, among others, used in CFCU.
  • Tutoring new and/or current employees on how to process transactions on FSP, ML, Caribe Online, among others.
  • Coordinate with IT Department the implementation of systems and applications that impact the operations area.
  • To avoid phone calls to Virtual Branch or visits to branches, coordinate changing and improving existing forms to make these available to members in CFCU web page. Update current written processes accordingly.
  • Keep up to date on mechanized systems and applications to help the operations area employees to execute efficiently

Education and/or Experience:

Work requires at least a bachelor’s degree in Information Systems Technology, Business Administration, Finance, Accounting, or related fields; or equivalent education from four-year college or technical school; and two-year related experience in project coordination; or equivalent combination of education and experience.

Additionally, this position requires the following:

– Profitable in Office 365 and Project Management software.

– High levels of leadership skills are required to lead a fast paced, complex environment.

– A substantial level of innovation is required to develop tools, models, systems and processes.

– Analytical, planning, organizational and problem-solving proven skills.

– Bilingual

This is a summary of responsibilities and requirements. Proper details will be discuss on a interview.

CFCU is an EQUAL OPPORTUNITY EMPLOYER.

Part-Time Teller

In the:

Metro Area

With the following qualifications:

Education

  • A minimum of an Associate Degree, or two years of related education; or equivalent combination of education and experience.

Experience

  • A minimum of one year of banking and/or Cooperative transactions.

Preferred Education & Experience

  • Bachelor’s degree
  • Two or more years of Banking, Financial Institution and/or Cooperative transactions.

Basic Requirements

  • Knowledge of Banking and/or Cooperative Transactions
  • Bilingual (Spanish/English) – preferred
  • Excellent Written and Oral Communication Skills (Customer Service oriented)
  • Good Interpersonal and Analytical Skills
  • Responsible and Organized
  • Computer Skills
  • Highly Motivated

CFCU is an EQUAL OPPORTUNITY EMPLOYER

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