Be part of our team!

We appreciate your interest in being part of the Caribe Federal Credit Union team. Here you can see the vacancies that we have available. You can apply by sending your resume to recursos.humanos@caribefederal.com  with the position to which you are applying. CFCU is an equal opportunity employer.

CFCU is looking for a:

Service & Sales Executive

In the:

Metro Area

With the following summary of responsibilities:

– Responsible for providing basic information to members on accounts, payments, interest rates, loan options and/or savings programs.

– Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates and any additional related information.

– Actively, consistently and professionally cross sells CFCU’s products and services and meets the cross-selling goals as assigned.

– Completes research and resolves documentation errors or discrepancies, forwards more complex problems to senior officers or to supervisor.

– Develop new member opportunities through referrals from existing, satisfied members, and other sources.

– Accepts and/or process new account and loan requests according to set procedures. Pre-approve or deny applications based on analysis.

– Provides general information to members on company policies, procedures and programs.

– Provide assistance with Internet use and bill payment systems.

– Assists members with the loan application process to ensure completeness of information.

– Makes the appropriate calculations regarding the loan application.

– Gather background information on loan applicants by interviewing loan applicants and obtaining information from credit bureau reports.

– Assist with Loans payment through ACH originations software, identify and resolves problems regarding ACH originations.

– Operates with moderate credit authority; refers more complex situations to supervisor, loan specialist or manager.

– Alternate or rotate among Ubanking, Virtual and Platform divisions, as required.

– Keeps informed on company policies and procedures affecting job duties and responsibilities and complies with by-laws and regulations affecting the organization.

– Completes and maintains all related reports and records as required by the organization, and attends meetings as required.

– Follow applicable procedures for all job duties assigned by supervisor.

– Participates in education, coaching and/or training activities as needed.

With the following qualifications:

– Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education and experience.

Additionally, this position requires the following:

– Overall knowledge of financial institutions department operations, products and services

– Consumer credit administration and/or banking knowledge experience

– Working knowledge of member life cycle needs

– Knowledge of product features, benefits, and related pricing policies and procedures for retail banking products
– Thorough knowledge of interviewing, solicitation and telemarketing skills.

– Must be fluent in Spanish and proficient in English

– Possess knowledge of database software, Internet software and Word Processing software

CFCU is an EQUAL OPPORTUNITY EMPLOYER.

TEMPORARY Call Center Representative

With the following summary of responsibilities:

– Responsible for providing basic information to members on accounts, payments, interest rates, loan options and/or savings programs.

– Resolves basic member questions and/or problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates and any additional related information.

– Actively, consistently and professionally cross sells CFCU’s products and services and meets the cross-selling goals as assigned.

– Provide basic assistance with Internet use and bill payment systems.

– Assists members with the loan application process to ensure completeness of information.

– Operates with basic credit authority; refers more complex situations to supervisor.

– Keeps informed on company policies and procedures affecting job duties and responsibilities and complies with by-laws and regulations affecting the organization.

– Completes and maintains all related reports and records as required by the organization, and attends meetings as required.

– Follow applicable procedures for all job duties assigned by supervisor.

– Participates in education, coaching and/or training activities as needed.

With the following qualifications:

– Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education and experience.

Additionally, this position requires the following:

– Call center & customer service experience

– Overall knowledge of financial institutions department operations, products and services

– Consumer credit administration and/or banking knowledge experience

– Working knowledge of member life cycle needs

– Knowledge of product features, benefits, and related pricing policies and procedures for retail banking products

– Thorough knowledge of interviewing, solicitation and telemarketing skills

– Must be fluent in Spanish and proficient in English

– Possess knowledge of database software, Internet software and Word Processing software

CFCU is an EQUAL OPPORTUNITY EMPLOYER.

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