Join our team at Caribe Federal!

At Caribe Federal we enjoy offering a high quality and personalized service to our members. We invite you to join us.

Below you will see the vacancies available at this time. You can send your resume by email to recursos.humanos@caribefederal.com, indicating which vacancy you are applying for. Caribe Federal is an equal opportunity employer.

CFCU is looking for a:

Service & Sales Executive (Hato Rey Branch)

With the following summary of responsibilities:

– Responsible for providing basic information to members on accounts, payments, interest rates, loan options and/or savings programs.

– Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates and any additional related information.

– Actively, consistently and professionally cross sells CFCU’s products and services and meets the cross-selling goals as assigned.

– Completes research and resolves documentation errors or discrepancies, forwards more complex problems to senior officers or to supervisor.

– Develop new member opportunities through referrals from existing, satisfied members, and other sources.

– Accepts and/or process new account and loan requests according to set procedures. Pre-approve or deny applications based on analysis.

– Provides general information to members on company policies, procedures and programs.

– Provide assistance with Internet use and bill payment systems.

– Assists members with the loan application process to ensure completeness of information.

– Makes the appropriate calculations regarding the loan application.

– Gather background information on loan applicants by interviewing loan applicants and obtaining information from credit bureau reports.

– Assist with Loans payment through ACH originations software, identify and resolves problems regarding ACH originations.

– Operates with moderate credit authority; refers more complex situations to supervisor, loan specialist or manager.

– Alternate or rotate among Ubanking, Virtual and Platform divisions, as required.

– Keeps informed on company policies and procedures affecting job duties and responsibilities and complies with by-laws and regulations affecting the organization.

– Completes and maintains all related reports and records as required by the organization, and attends meetings as required.

– Follow applicable procedures for all job duties assigned by supervisor.

– Participates in education, coaching and/or training activities as needed.

With the following qualifications:

– Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education and experience.

Additionally, this position requires the following:

– Overall knowledge of financial institutions department operations, products and services

– Consumer credit administration and/or banking knowledge experience

– Working knowledge of member life cycle needs

– Knowledge of product features, benefits, and related pricing policies and procedures for retail banking products

– Thorough knowledge of interviewing, solicitation and telemarketing skills.

– Must be fluent in Spanish and proficient in English

– Possess knowledge of database software, Internet software and Word Processing software

CFCU is an EQUAL OPPORTUNITY EMPLOYER.

Service & Sales Executive (Virtual Branch)

With the following summary of responsibilities:

– Responsible for providing basic information to members on accounts, payments, interest rates, loan options and/or savings programs.

– Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates and any additional related information.

– Actively, consistently and professionally cross sells CFCU’s products and services and meets the cross-selling goals as assigned.

– Completes research and resolves documentation errors or discrepancies, forwards more complex problems to senior officers or to supervisor.

– Develop new member opportunities through referrals from existing, satisfied members, and other sources.

– Accepts and/or process new account and loan requests according to set procedures. Pre-approve or deny applications based on analysis.

– Provides general information to members on company policies, procedures and programs.

– Provide assistance with Internet use and bill payment systems.

– Assists members with the loan application process to ensure completeness of information.

– Makes the appropriate calculations regarding the loan application.

– Gather background information on loan applicants by interviewing loan applicants and obtaining information from credit bureau reports.

– Assist with Loans payment through ACH originations software, identify and resolves problems regarding ACH originations.

– Operates with moderate credit authority; refers more complex situations to supervisor, loan specialist or manager.

– Keeps informed on company policies and procedures affecting job duties and responsibilities and complies with by-laws and regulations affecting the organization.

– Completes and maintains all related reports and records as required by the organization, and attends meetings as required.

– Follow applicable procedures for all job duties assigned by supervisor.

– Participates in education, coaching and/or training activities as needed.

With the following qualifications:

– Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education and experience.

Additionally, this position requires the following:

– Overall knowledge of financial institutions department operations, products and services

– Consumer credit administration and/or banking knowledge experience

– Working knowledge of member life cycle needs

– Knowledge of product features, benefits, and related pricing policies and procedures for retail banking products

– Thorough knowledge of interviewing, solicitation and telemarketing skills.

– Must be fluent in Spanish and proficient in English

– Possess knowledge of database software, Internet software and Word Processing software

CFCU is an EQUAL OPPORTUNITY EMPLOYER.

Loan Clerk

In the Metro Area

Summary of Responsibilities:

*Responsible for preparing all necessary documentation for auto, boat and motorcycle loan registration and service, for insurance, government agencies and/or other purposes.

*Responsible for auto, boat and motorcycle loan disbursement to dealers, after reviewing all required documentation for registration, in accordance by established procedure.

*Assemble, verify and validate accuracy of loan necessary documentation.
*Generate calls to request loan related documents and/or coordinate loan closing appointment.

*Receive new loan applications through the system.

*Ensure loan application contains proper signature, date, and/or other relevant data. Establish contact with members to adequate fill incomplete loan information, if needed.

*Alternate and/or rotate among divisions, as required by Supervisor.

*Assists in the interviews and orient members either by phone or personally to request loan related documents and/or coordinate loan closing appointment.

*Cross-sell credit union products and services as appropriate.

*Back-up Receptionist, as needed or required by supervisor

*Follow applicable procedures for all job duties assigned by Supervisor.

With the following Basic Requirements:

*Attention to detail

*Bilingual (Spanish/English)

*Excellent Written and Oral Communication Skills (Customer Service oriented)

*Good Interpersonal and Analytical Skills

*Computer Skills

*Highly Motivated

Education and/or Experience:

*Associate Degree

*Six, or more, months of related experience

Additionally, this position prefers the following:
*Overall knowledge of financial institutions, loan and credit principles and procedures; products and services.

*Consumer credit administration and/or banking knowledge experience.

*Working knowledge of member life cycle needs.

*Basic knowledge of product features, benefits, and related pricing policies and procedures for retail banking/financial products.

*Ability to deal directly with members by phone or personally

Hires needed: 4

Caribe Federal Credit Union is an Employer with Equal Employment Opportunity

 Full Time and Part Time Tellers

In the: Metro area

With the following summary of responsibilities:

  • Greet and assist members in a professional and accurate manner.
  • Perform account services or special requests to members, such as providing account balances, receiving deposits and/or loan payments; processing transfers; exchanging checks; savings withdrawals; money orders, among other transactions.
  • Verify amounts and/or available balances; confirm proper check endorsement and signature, before processing the transaction.
  • Promote and cross-sell other bank products by answering inquiries or informing partners of new services and products ascertaining customer needs, and/or by guiding partners to branch adequate representatives.
  • Reconciles cash drawer at the end of the shift and compare totaled amounts with proper proof sheet; report any discrepancies to supervisor, as needed.
  • Responsible for counting and packing currency and coins; reconciling loan coupons and other transactions; verify excess cash and mutilated currency; maintain an adequate cash and currency supply.
  • Ensure a clean, organized and properly supplied area.
  • Properly respond members’ requests, problems, and/or complaints, and/or direct them to the proper personnel for specific information and assistance. 
  • Provide routine information on credit union services and/or policies, including eligibility for membership, types of credit union accounts, interest rates, and dividend rates, among others.
  • Complies with bank operations and security procedures by participating in all dual-control functions.
  • Stay informed on all company policies and procedures affecting job duties and responsibilities; complies with by-laws, regulations and procedures affecting the organization.
  • Participates in education, coaching and/or training activities, as needed.
  • Perform such other related duties and services assigned, as negotiated with supervisor. 

With the following qualifications:

Education

  • A minimum of an Associate Degree, or two years of related education; or equivalent combination of education and experience.

Experience

  • A minimum of one year of banking and/or Credit Union transactions.

Preferred Education & Experience

  • Bachelor’s degree
  • Two or more years of Banking, Financial Institution and/or Cooperative transactions.

Basic Requirements

  • Knowledge of Banking and/or Credit Union Transactions
  • Bilingual (Spanish/English) – required
  • Excellent Written and Oral Communication Skills (Customer Service oriented)
  • Good Interpersonal and Analytical Skills
  • Responsible and Organized
  • Computer Skills
  • Highly Motivated

CFCU is an EQUAL OPPORTUNITY EMPLOYER

Mortgage Processing Specialist (Mortgage Loan Processor)

In the:

Metro Area

Responsible for:

The Mortgage Loan Processor is the person responsible for processing all applications for mortgage loans originated by the mortgage loan originator. Its primary responsibility is to verify and validate all the information on the loan application that meets all the requirements of type of mortgage loan selected and is in compliance with the mortgage secondary market, as well as federal and state laws that apply.

Reviews and process all residential loan applications file to verify that application data is complete, accurate and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment.

Act as the sole point of contact with the member after the loan application has been accepted and completed by the mortgage loan originator.

Send all mortgage loan application that does not meet the qualification requirements to the underwriter for final evaluation and proper decisions.

Dispatches and requests the necessary third-party services such as, but not limited to:

  • Employment Verifications
  • Plot Plan
  • Flood certification to determine if property is or is not in a flood zone. In those cases that are in a flood zone, it is necessary to request an elevation certificate.
  • Title Search
  • Insurances: hazard, flood and mortgage insurance.

Send request for property appraisal to the person designated by CFCU with all required documentation in accordance of the Appraisal Policy.

Complete all required loan application information fields in the computer system.

Calls and/or writes credit bureau and employer to verify accuracy of information.

Informs supervisor immediately of any discrepancies in the loan application process and/or any indication of a suspected fraud.

Refer the borrower whose requests changes to loan original terms to the mortgage loan originator who initiated the loan, who is the authorized person to negotiate new terms and conditions.

Submits mortgage loan application file for underwriting for final approval. Prepare and complete the loan package and pass to the Underwriter to approve or deny loan applications.

Write and mail approval and/or denial letters to applicants.

Submits approved mortgage loan file to Mortgage Loan Closer Officer for settlement.

Records data on status of loans, including number of new applications and loans approved, canceled and/or denied, using mortgage computer system.

Process and analyze loan to include income verification, deposit accounts, and all liabilities in order to prepare application of verified information.

Analyzes credit report requested through the Fannie Mae DO system and ensure it meets all conditions for approval.

Analyzes the applicant’s ability to repay, ensuring that it meets all the requirements according to the requested mortgage product.

Establish repayment and interest schedule based upon loan guidelines and rates.

Responsible of annual and trimester reports such as, but not limited to, approved, denied and cancel loans- HMDA and contribution and origination expenses.

Employee shall also perform such other related duties and services as requested by the Supervisor.

Responsible to comply with all Federal and State by-laws, rules and regulations.

With the following qualifications:

Education & Experience:

Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education from four-year College or Technical School, and two year of related experience and/or training; or 60 credits in the fields mentioned above and three to four years of related experience. Additionally, this position have a preference for the following:

  • Overall knowledge of financial institutions, loan and credit principles and procedures; products and services.
  • Consumer credit administration and/or banking knowledge experience.
  • Working knowledge of member life cycle needs.
  • Knowledge of product features, benefits, and related pricing policies and procedures for retail banking/financial products.
  • Ability to deal directly with members by phone or personally.
  • Thorough knowledge of interviewing, solicitation and telemarketing skills.

Basic Requirements:

  • Knowledge of Bank Transactions / Loan Processing
  • Bilingual (Spanish/English)
  • Excellent Written and Oral Communication Skills (Customer Service oriented)
  • Good Interpersonal and Analytical Skills
  • Computer Skills (Microsoft environment)
  • Highly Motivated

CFCU is an EQUAL OPPORTUNITY EMPLOYER.

Mortgage Loan Originator

Summary of Duties and responsibilities:

Offer residential mortgage products that are approved and supported by CFCU. Required to be knowledgeable of all products and services offered by CFCU.

Process applications and verify accuracy for mortgage open-end and close-end loans; conduct loans interviews with members when necessary.

Provides guidelines for potential mortgage loans and work together with builders, realtors and other associated groups in instituting positive relationship that will enhance business referrals.

Stay abreast of new types of loans and other financial services and products in order to satisfy members’ financial needs.

Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of approval loans. A credit report is obtained and analyzed by the MLO.

Explain the different types of loans and credit options that are available to CFCU’s members, as well as the terms of those loan programs.

Responsible for determining the applicant’s debt-to-income ratio, determining the borrower’s creditworthiness and the appropriate interest rate and loan terms.

Maintain a member file after discussing it with a borrower; evaluate their credit report and guide them through the process of application.

Prepare reports of originated and closed cases, and closing projections report with adequate quarterly and annual statistics. As well, prepare weekly pipeline reports.

Assists the borrower in determining the proper loan program, completing the loan application and gathering the necessary paperwork, including pay stubs, tax returns and bank statements, among others, to begin the loan process.

Provide all applicable disclosures for loans applications.

Calculate estimate loan costs and provide a “Loan Estimate Form” to member in accordance with the applicable state and federal and laws.

Process and analyze loans to include verification of employment, deposit accounts, and all liabilities in order to prepare application of verified information.

Order and check credit report to determine credit worthiness of applicant based on industry standards for collateral/equity value.

Obtain copy of current homeowners insurance and flood insurance (if applicable) and make sure mortgage clause is in favor of CFCU.

Establish repayment and interest timetable based upon loan guidelines and rates.

Responsible of monthly reports such as: approved, denied and cancel loans and contribution and origination expenses.

Fulfill CFCU monthly and/or trimestral mortgage sales objectives.

This position may require traveling throughout the island. A valid driver’s license is obligatory.

Participates in education, coaching and training activities as needed.

Employee shall also perform such other related duties and services assigned by Supervisor.

Responsible to comply with all Federal and State by-laws, rules and regulations.

Education and/or Experience:

Preferable Bachelor’s degree in Business Administration, Accounting preferred, and one-year of related experience; or four-year of College or University, and two-years of related experience and/or training in similar position; or equivalent combination of education and experience.

Consumer credit administration and/or banking knowledge experience

Broad knowledge of financial institutions, loan and credit principles and procedures.

Ability to deal directly with members by phone, mail or personally.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as created by the S.A.F.E. Act of 2008. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations (as defined by the SAFE Act) must be registered with the federal registry system and maintain a status in good standing under the SAFE Act requirements. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

  • Language Skills:

Incumbent or applicant must be fluent in Spanish and proficient in English.

  • Sales Abilities:

To perform this job successfully the incumbent must demonstrate exceptional sales capabilities, by meeting CFCU monthly and/or trimestral mortgage sales objectives.

Supplemental Pay:

Commission pay

 

CFCU is an EQUAL OPPORTUNITY EMPLOYER

 

 

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