¡Únete al equipo de Caribe Federal!

En Caribe Federal disfrutamos el ofrecer un servicio de calidad y personalizado a nuestros socios. Te invitamos a que te unas a nosotros. A continuación podrás ver las vacantes disponibles en este momento.

Puedes enviar tu resumé por correo electrónico a recursos.humanos@caribefederal.com, indicando a cuál vacante estás solicitando. Caribe Federal es un patrono con igualdad de oportunidades.

Plazas Disponibles:

Service & Sales Executive

In the: Metro Area

With the following summary of responsibilities:

  • Responsible for providing basic information to members on accounts, payments, interest rates, loan options and/or savings programs.
  • Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates and any additional related information.
  • Actively, consistently and professionally cross sells CFCU’s products and services and meets the cross-selling goals as assigned.
  • Completes research and resolves documentation errors or discrepancies, forwards more complex problems to senior officers or to supervisor.
  • Develop new member opportunities through referrals from existing, satisfied members, and other sources.
  • Accepts and/or process new account and loan requests according to set procedures. Pre-approve or deny applications based on analysis.
  • Provides general information to members on company policies, procedures and programs.
  • Provide assistance with Internet use and bill payment systems.
  • Assists members with the loan application process to ensure completeness of information.
  • Makes the appropriate calculations regarding the loan application.
  • Gather background information on loan applicants by interviewing loan applicants and obtaining information from credit bureau reports.
  • Assist with Loans payment through ACH originations software, identify and resolves problems regarding ACH originations.
  • Operates with moderate credit authority; refers more complex situations to supervisor, loan specialist or manager.
  • Alternate or rotate among Ubanking, Virtual and Platform divisions, as required.
  • Keeps informed on company policies and procedures affecting job duties and responsibilities and complies with by-laws and regulations affecting the organization.
  • Completes and maintains all related reports and records as required by the organization, and attends meetings as required.
  • Follow applicable procedures for all job duties assigned by supervisor.
  • Participates in education, coaching and/or training activities as needed.

With the following qualifications:

  • Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education and experience.

Additionally, this position requires the following:

  • Overall knowledge of financial institutions department operations, products and services
  • Consumer credit administration and/or banking knowledge experience
  • Working knowledge of member life cycle needs
  • Knowledge of product features, benefits, and related pricing policies and procedures for retail banking products
  • Thorough knowledge of interviewing, solicitation and telemarketing skills.
  • Must be fluent in Spanish and proficient in English
  • Possess knowledge of database software, Internet software and Word Processing software

CFCU is an EQUAL OPPORTUNITY EMPLOYER.

TEMPORARY Call Center Representative

With the following summary of responsibilities:

  • Responsible for providing basic information to members on accounts, payments, interest rates, loan options and/or savings programs.
  • Resolves basic member questions and/or problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates and any additional related information.
  • Actively, consistently and professionally cross sells CFCU’s products and services and meets the cross-selling goals as assigned.
  • Provide basic assistance with Internet use and bill payment systems.
  • Assists members with the loan application process to ensure completeness of information.
  • Operates with basic credit authority; refers more complex situations to supervisor.
  • Keeps informed on company policies and procedures affecting job duties and responsibilities and complies with by-laws and regulations affecting the organization.
  • Completes and maintains all related reports and records as required by the organization, and attends meetings as required.
  • Follow applicable procedures for all job duties assigned by supervisor.
  • Participates in education, coaching and/or training activities as needed.

With the following qualifications:

  • Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education and experience.

Additionally, this position requires the following:

  • Call center & customer service experience
  • Overall knowledge of financial institutions department operations, products and services
  • Consumer credit administration and/or banking knowledge experience
  • Working knowledge of member life cycle needs
  • Knowledge of product features, benefits, and related pricing policies and procedures for retail banking products
  • Thorough knowledge of interviewing, solicitation and telemarketing skills
  • Must be fluent in Spanish and proficient in English
  • Possess knowledge of database software, Internet software and Word Processing software

CFCU is an EQUAL OPPORTUNITY EMPLOYER.

 
X